Help & FAQ

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.client-login { display: none; }
.client-register { display: none; }
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Download Acuity Scheduling Wordpress Plugin. This creates the [scheduling] tag to embed Acuity Scheduling into the page (not available with free accounts). Usage: [scheduling site="http://mysite.acuityscheduling.com"]

Options:
site: your scheduling site, find this under Business in Preferences (required)
width: defaults to 775px (optional)
height: defaults to 600px (optional)
border: defaults to 0 (optional)

Add this snippet of code under the footer in Website Integration in Preferences:

<script type="text/javascript">
if ($('client-phone')) {
  $('client-phone').innerHTML = 'Phone <span class="error">*</span>';
  Event.observe('form', 'submit', function(ev){
    if (!$('form').elements['phone'].value) {
      alert('Phone number is required');
      Event.stop(ev);
    }
  });
}
</script>

1. Go to the PayPal website and log in to your account.
2. lick "Profile" at the top of the page.
3. Click "My Selling Tools."
4. Under "Getting paid and managing risk", click "Update" next to "Instant payment notification." and make sure instant payment notification is turned on.
5. If asked for an IPN URL set it to http://acuityscheduling.com/scheduleIPN.php

Under Website Integration in Preferences you can prevent clients from scheduling recurring appointments or adding additional time by adding this to your footer:

With classes you can choose exactly when the appointment type is offered and set a maximum number of clients who can book each class. To set up classes:

1. Create an appointment type, check This is a class and set the class size
2. Under appointments click Add Class to add a time the class is offered

Setting the price for appointment types to 0.00 will omit any mention of price to clients.

1. Is the appointment type marked admin only? Clients can only schedule appointment types available to be scheduled by everyone
2. If the appointment type is a class, is the class offered at any times?

If the type still isn't showing, please contact support.

Clients can register for an account after scheduling an appointment. When returning to your online scheduling page clients can log in to their account, this will show them all future and past appointments they've scheduled, along with remembering information into forms they've filled out before when scheduling a new appointment.

If a client forgets their password they can reset it at: https://acuityscheduling.com/forgotpass.php

For example, if you want to offer appointments Monday-Friday 9:00am-3:30pm but only have clients be able to book between November 1st and November 21st:

1. Under Calendars in Preferences set your hours on the days of the week you are looking to make available for clients to schedule
2. Use add unavailable time (also on Calendars in Preferences) to block off several days in a row from now until before the first day you want available. In this example November 1st is the first day available, so block off "several days in a row" from now until October 31st.
3. Block off all time after the last day you want available. In this example November 21st is the last day available so add unavailable time and select several days in a row, then set the start date to November 22nd and the end date to something far into the future (like November 22nd, 2030).

After the hours are set and unavailable time added clients will only be able to book between the dates you have set.

This can be done easiest using classes. Under appointment types you can mark a type as a class, allowing 1 or more people to book during timeslots when you offer the class.

After creating a class appointment type go to the appointments page and choose Add Class to add the specific times to offer the class.

1. Set an open and closing time under Availability in Preferences for the given day.
2. Block out that day of the week using Add Unavailable Time (also under Availability in Preferences) recurring weekly. Now you should have an open and close time, but no times are available for clients to schedule.
3. Use make time available to open up a select slot within the open hours.

1. Is the day unavailable? You can see this in the appointments view
2. Are available time durations long enough? Any open time slots need to be long enough to fit the appointment duration plus any padding time
3. Are you allowing scheduling? Setting zero appointments allowed will prevent users from scheduling. Check this under Calendars in Preferences and look for "Allow ____ appointments to be scheduled concurrently" under each calendar setting. Setting that to 1 will allow scheduling one person at a time, 0 will prevent all scheduling.
4. If you are offering classes, did you add times when the class if available? This can be done from appointments

Double booking is allowed by setting the number of appointments allowed is more than one.

A time will be blocked off when that number of people is scheduled at a single time.

<script type="text/javascript">
$('date').value = '2014-05-01';
</script>

1. Make sure a time zone is set in Business under Preferences
2. Authorize Acuity Scheduling to access your Google Calendar in Google under Preferences.
3. All new appointments and changes will now be reflected instantly in your Google Calendar, and events in Google will block off time in Acuity.

E-mails are sent out to the owner, client, and any other email addresses associated with the calendar when an appointment is scheduled, cancelled, or rescheduled.

An email is also sent to the client a day before their appointment on Premium and Professional plans. Usually messages are received within a few minutes of when they are sent out, but occasionally it can take several hours if the mail server is congested.

Yes, you can add phone numbers in your notification settings for calendars in Calendars under Preferences. This is available on Premium accounts only. Your cell phone carrier may charge fees for you to receive a text message, standard text messaging rates apply for you to receive these notifications. All notifications will appear to come from +1 (484) 464-9567. You will get notifications on new appointments, appointment cancellations, and when appointments are rescheduled.

Client text message appointment reminders can be enabled under Schedule in Preferences. This will send clients a reminder to their phone 2 days before their appointment. Clients don't receive notifications when booking, only reminders before their appointment.