How CouncilTech Solutions is Building a Safer Online World With Acuity Scheduling

CouncilTech Solutions, led by Bryan Council, offers IT systems training and support with a primary focus on helping seniors in retirement facilities navigate the online world safely. “I enjoy educating retirees on the dangers of the online world while focusing on basic cybersecurity solutions,” Council shares. His mission is to empower those often overlooked in technological advancements, providing detailed IT solutions that foster trust and accessibility.

“My goal for CouncilTech Solutions is to become the beacon of trust in a rather difficult environment for seniors,” he adds. To provide this level of support to the community, he needed an equally trustworthy and accessible scheduling software, and Acuity Scheduling delivered.

Streamlining support for a diverse client base

Before Acuity Scheduling, Council faced challenges managing his business’s varied client base. “The biggest issue I had was segmenting clients outside of retirement facilities, because those needed different pricing structures and packages,” he explains.

He not only needed a reliable scheduling system, but one that could streamline bookings and offer clear pricing across different types of services, locations, and clientele.

Why Acuity Scheduling? A tech-savvy, user-friendly solution

When a friend introduced Council to Acuity Scheduling, he was instantly drawn to the platform: “It seemed slick and optimized, which made me think it would be a similar experience for customers on the front end.” Acuity stood out for its professional interface, ease of use, and customization options that fit perfectly with CouncilTech’s needs.

“Acuity Scheduling is a simple and highly effective mode of communication with clients. It gave me the ability to build a purpose-built scheduling interface without investing into a website.”

Not only that, he says, “Acuity allowed me to assign dedicated scheduling pages and groups as needed for certain packages and subscriptions.”

While there were other scheduling solutions out there, none of them looked like they could match Acuity’s user-friendly experience. “I looked at other options that seemed affordable, but I felt uneasy with their interface from an owner and customer perspective.”

As soon as he got started, he was confident he had made the right call.

“The access to support representatives and highly knowledgeable staff made setting up Acuity easy.”

Effortless scheduling and appointment management

Today, CouncilTech’s clients can request general tech assistance or choose from a variety of support options, including remotes, computers, smartphones and tablets, and audio and video support, from an online booking page that’s clean and easy to navigate. Once a client selects their preferred service, they can view Council’s availability in a simple calendar view and choose the day and time that’s best for them. They then fill out essential details like their contact information, as well as a few client intake questions about their needs and location.

Acuity’s intuitive interface allows Council to manage his time effortlessly, keeping track of these new bookings and events across both his personal and work calendars. “The calendar function is great. It’s effective at reminding me I double booked and offers quick solutions to reschedule,” he shares. “I can also link it one-way to my calendar app, which is helpful for separating work and personal events.”

Clients can pay during booking, or pay later, and Acuity makes it easy for Council to keep track. “The reports section has become helpful in displaying unpaid appointments, as well as the labeling system.”

From one-offs to ongoing services with subscriptions and packages

For those who need ongoing support, CouncilTech uses Acuity to sell subscriptions and packages, like continually monitoring your password health and dark web breaches, or providing up to 2 hours of remote support per month, dedicated to addressing software-related challenges, troubleshooting, and guidance.

“I use the subscription packages to display details and require check boxes to confirm clients have read agreements,” Council notes, highlighting the value of Acuity’s extensive customization options. “There's a ton of customization when it comes to the subscription pages, and the direct link sharing function can be embedded in marketing materials.”

Looking professional as a small business owner

Implementing Acuity has transformed CouncilTech’s operations, making it easier than ever for clients to seek and schedule the support they need, whether it’s a one-time appointment or ongoing service. “Efficiency-wise, Acuity has simplified the onboarding process for clients. This helps accelerate scheduling, which increases revenue growth,” says Council.

Beyond operational improvements, Acuity has also elevated Council’s professionalism as the sole owner and operator of CouncilTech. “Professionalism is a big component of modern small business,” he points out, adding that his initial impression is critical in building trust with clients. “Acuity allows the first contact with clients to give a sense of security and polish.”

Scheduling software you can trust with your growth

As Council deepens his commitment to clients and grows his business, Acuity will continue to play a pivotal role in successful scheduling. He notes the benefit of Acuity’s integration with Squarespace, which he plans to use when launching a future website.

“I intentionally chose Acuity due to its well documented consistency and availability. I’ve used the service every day for a year,” Council recalls, further emphasizing his trust in the platform. “I can utilize the scheduling system to assign packages and sales items to my future website in an instant when the opportunity arises.”

For other business professionals looking for scheduling software they can trust, Council believes the choice is clear:

“Acuity’s not expensive to try, and it’s worth every penny. In just a few hours, you can spin up a slick scheduling environment with little experience. There are very few dedicated scheduling tools [like Acuity] that integrate across many platforms.”

He also recommends testing your scheduler before going live to ensure a smooth rollout, so you can drive success from the start. “Ask family and friends to schedule with you before deploying your environment into the real world. I could've saved a lot of time by testing my system for a few days before throwing it out into the wild,” he admits. “I work with detail-oriented clients and, while I have had to make adjustments and learn from my mistakes, Acuity has always had a fix.”

It’s time to get support for your schedule

Whether you’ve just launched, are growing your business, or are seeking support for more complex scheduling scenarios, Acuity is the tool that empowers you to thrive.

Explore the possibilities with a free trial today.